![]() You bought something for someone else that they don’t like or already have.You find the same thing cheaper elsewhere.Please make sure to return any items in original and unused condition including manuals. The fee will be deducted from your refund. Delivery fees are not refunded at all from the original purchase. In these situations, there will be a handling or restocking fee equal to at least 20% of the returned goods value. If you are not satisfied with your order, please call us immediately on (04) 499 4469 or email us at some circumstances, we may agree (at our discretion) to accept a return of a product that is not faulty.If you are unsuccessful with a claim for a warranty then we will notify you immediately. ![]() If no fault is found then we will notify you about the decision and explain it to you in further detail. We will have the item sent back to us for assessment either by ourselves or our supplier. If you are unhappy with a product and feel it is faulty then you must notify us within 30 days of the original purchase.Failing that, proof of purchase is required in the form of a bank statement with our store name highlighted next to the transaction. All warranty claims must be accompanied by the original receipt.We may ask for the item to be returned to a registered service agent for them to assess or repair. There are service agents placed all around the country for Electrical Appliances.Please contact us for further information on how to get a claim started. With all faulty or warranty issues you must follow the procedure for sending back to us.We will cover all costs including delivery and packaging. Goods must be returned in original packaging and they must be in an unused condition with all components and information included. ![]()
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